Lone Worker criteria

Companies wishing to join the BSIA's Lone Worker Section must meet the following criteria in order to be admitted to the section: 

Lone Worker Service Supplier – A company that provides a Lone Worker Device or application (LWD) service to a customer.

Lone Worker Response Company – A Member who supplies the management, staffing and operation to provide a Lone Worker contracted response.

Lone Worker Device Manufacturer – A Member engaged in the supply, manufacture and/or assembly of equipment or software application for the Lone Worker industry. The device or equipment may be imported or manufactured in the UK.  Where a member has an application developed by a third party then the Member may become the manufacturer for the purposes of these criteria. 

Lone Worker Alarm Receiving Centre (ARC) – A Member’s ARC, which provides the management, staffing and operation to manage an activation from a lone worker device or application.  

New applicants shall obtain ISO 9001and the standards listed below within 1 year of obtaining membership (evidence may be required). 

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Standards Applicable

Members should ensure that all employees whose employment may involve them in the acquisition of, or access to, knowledge of a confidential nature or information covered by the provisions of the Data Protection Act, improper use of which could involve the member, any client of the member or a third party in a security risk with respect to Lone Workers are to be security screened to: BS 7858 – “Security screening of individuals employed in a security environment”           

Lone Worker Alarm Receiving Centres (ARCs): The ARC Member must comply with and incorporate into their ISO 9001 certification: BS 8484 -  “Provision of lone worker device (LWD) services”.  Clause 6. BS 5979 -  “Remote centres receiving signals from fire and security systems”. Cat II

Lone Worker Device or application Manufacturer - comply with current legislation and recognised industry standards including: BS 8484 - “Provision of lone worker device (LWD) services”.  Clause 5

Lone Worker Response Companies shall comply with: BS 7984 – “Key holding and response services” BS 8484 - “Provision of lone worker device (LWD) services”.  Clause 7           

Lone Worker Service Suppliers shall comply with: BS 8484 - “Provision of lone worker device (LWD) services”.  Clause 4 

Clear statements shall be required on how the supplier meets the requirements of Clause 5 and Clause 6, whether these functions are outsourced or in-house. 

Code of Ethics for Lone Worker Companies

The members of the Lone Worker Section shall adhere to the Standards of Ethics stated in the Articles and the Model Section Rules and the “Code of Ethics for Lone Worker Services” (BSIA Form 113 – undated)..

Lone Worker Section ISO 9001 Accreditation

In accordance with clause 2.3 of the Model Section Rules of the association, membership of the Lone Worker Section is conditional on the Operating Board being satisfied that the member has the relevant ISO 9001 accreditation.