Lone Worker criteria
Companies wishing to join the BSIA's Lone Worker Section must meet the following criteria in order to be admitted to the section:
Lone Worker Service Supplier – A company that provides a Lone Worker Device (LWD) or Lone Worker Application (LWA) service to a customer.
Lone Worker Response Company – A Member who supplies the management, staffing and operation to provide a Lone Worker contracted response.
Lone Worker Device Manufacturer – A Member engaged in the supply, manufacture and/or assembly of equipment or software application for the Lone Worker industry. The device or equipment may be imported or manufactured in the UK. Where a member has an LWA developed by a third party then the Member may become the manufacturer for the purposes of these criteria.
Lone Worker Alarm Receiving Centre (ARC) – A Member’s ARC, which provides the management, staffing and operation to manage an activation from a lone worker device or application.
New applicants shall obtain ISO 9001 UKAS certification and the standards listed below within 1 year of obtaining membership (evidence may be required).
Members should ensure that all employees whose employment may involve them in the acquisition of, or access to, knowledge of a confidential nature or information covered by the provisions of current data protection legislation, improper use of which could involve the member, any client of the member or a third party in a security risk with respect to Lone Workers are to be security screened to: BS 7858 – “Screening of individuals working in a secure environment – Code of practice”
Lone Worker Alarm Receiving Centres (ARCs): shall comply with: BS 5979 - “Remote centres receiving signals from fire and security systems. Code of practice”, Cat II. or BS EN 50518 "Monitoring and Alarm Receiving Centre", Cat I.
All ARCs shall comply with BS 9518 "Processing of alarm signals by an alarm receiving centre. Code of practice"
Lone Worker Device or Lone Worker Application Manufacturer - comply with current legislation and recognised industry standards including: BS 8484 - “Lone worker device (LWD) or lone worker application (LWA) services”. Clause 5
Lone Worker Response Companies shall comply with: BS 7984-2 “Keyholding and response services. Lone worker response services” and BS 8484 - “Provision of lone worker device (LWD) or lone worker application (LWA) services”. Clause 5
Lone Worker Service Suppliers shall comply with: BS 8484 - “Provision of lone worker device (LWD) or lone worker application (LWA) services”.
Clear statements shall be required on how the supplier meets the requirements of BS 8484, whether these functions are outsourced or in-house.
BSIA members shall adhere to the Standards of Ethics stated in the Articles and the Model Section Rules and the “Code of ethics for BSIA Members - Supplementary Annex for all sections” (Form 355).
Lone Worker Section ISO 9001 Certification
In accordance with clause 2.3 of the Model Section Rules of the association, membership of the Lone Worker Section is conditional on the Operating Board being satisfied that the member has the relevant ISO 9001 certification.
Lone Worker Section ISO 9001 Accreditation
In accordance with clause 2.3 of the Model Section Rules of the association, membership of the Lone Worker Section is conditional on the Operating Board being satisfied that the member has the relevant ISO 9001 accreditation.